Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, non returnable goods are marked as non returnable on product pages & during checkout.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at torrendoindia@gmail.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at torrendoindia@gmail.com and send your item to: 16, Andrews Ganj Market, New delhi – 110049
To return your product, you should mail your product to: 16, Andrews Ganj Market, New Delhi – 110049.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need Help?
Contact us at torrendoindia@gmail.com for questions related to refunds and returns.